Shipping policy

• Online orders are processed during business days. During high-demand periods, fulfilment can take between 10+ business days from when the order is placed regardless of the shipping method chosen.

Domestic Shipping Times:
• 4-7+ business days from dispatch - Australia Post (With tracking).

International Shipping Times:
• 10+ business days from dispatch - Standard Mail (With tracking). Each country has its own importing rules. Each country’s Customs office MAY apply import duties and taxes by the respective import customs office and are billed to the receiver before the goods will be released.

• Banks Arcade is not responsible for any items lost or damaged in transit with a 3rd party shipping company. Banks Arcade will assist by lodging claims on your behalf, however, a replacement or refund on damaged or missing items is not guaranteed by Banks Arcade due to each shipping company's different terms and conditions.